Claim to Repair Process
Your Claim Is Lodged With Your Insurance Company
Once your have made a claim with your insurance company Dent Craft Hail Group will either receive your claim directly and make contact to book your assessment date and time, or your insurance company will coordinate this with you depending about your insurance company and the size of the storm event.
Once you have received your assessment date and time, on the day of assessment the process will take approximately 15-20 minutes during which the repair process will be explained, the time required for the repair will be agreed and the date for repair will be booked.
It is best if your vehicle is presented on the day clean so all hail damage can be identified and quoted accordingly. Any special assistance or requirements you may have or wish to discuss can be discussed and agreed at this time with Dent Craft Hail Group and your insurance company.
On the day of dropping off your car for repair the time, excess and contact details will be discussed and confirmed.
PDR (Paintless Dent Repair) is the removal of dents without painting. This method has been around for over 50 years and started along the manufacturing lines.
Combination Repairs is where 1 or more panels during the whole repair process will require paint. Dent Craft Hail Group manages the whole process of PDR and Painting from start to finish.
Once your vehicle has been completed and gone through our extensive QC process you will be notified it is ready for collection.
On arrival one of our team will go over the vehicle with you and review the works that have been completed and allow you time to inspect, then answer any questions your may have. Once you are satisfied, at this point if you have an excess it must be paid and delivery can be taken.
Frequently Asked Questions
How long will my car take to fix?
Depending on the extent of the damage sustained, a repair will normally take between 2 to 5 days.
Can you fix other dents & scratches in my car whilst it is in for the repair of the hail damage?
We can fix all other non hail related damage including adding or replacing window tinting with the help of our associated partners.
When I pick my car up, do I have to pay anything?
If your car is being repaired through your insurer, you would normally pay your excess to us upon completion, however, if you have a nil excess you don't have to pay anything.
Will the dents come back over time?
Our method of repair guarantees 100% the paint work on your vehicle will not be affected & the dents will never come back for the lifetime of the car.